Return Policy for Christian Tees
1. Return Authorization
1.1 If you
encounter any issues, have questions, or wish to return an item, please contact
us promptly at (+27) 82 612 3277 or via email at info@christiantees.co.za.
Include your Order number in your communication.
2. Return Period
2.1 Our return
policy is valid for fourteen (14) days from the date of delivery.
3. Eligibility for Returns
3.1 To be
eligible for a return, the item must be unused, in its original packaging, and
in the same condition as when it was delivered.
4. Return Process
4.1 To initiate
a return, please follow these steps:
● Contact us within seven (7)
days of receiving the item.
● Provide your Order number and
details about the item you wish to return.
● Our customer support team will
guide you through the return process.
5. Consumer Responsibilities
5.1 The consumer
is responsible for:
● Covering any costs associated
with the return of goods.
● Ensuring that returned items
are securely packaged to prevent damage during transit.
6. Refund Process
6.1 Upon
receiving and inspecting the returned item, we will notify you of the approval
or rejection of your refund.
If approved,
your refund will be processed, and a credit will be applied to your original
method of payment.
7. Office Hours
7.1 Our customer
support is available during office hours, Monday to Friday, from 09:00 to
16:00.
8. Contact Information
8.1 For return
inquiries and assistance, please contact us at:
Phone: (+27) 82 612 3277 Email: info@christiantees.co.za
9. Exceptions
9.1 This return
policy does not cover items that are damaged due to misuse, neglect, or
improper care.
10. Changes to the Return Policy
10.1 We reserve
the right to update and revise our return policy. Any changes will be effective
immediately and will be communicated on our website.